Wallet access
Get help with accessing your wallet without sharing your secret words.
Open a caseWhat to check first
- 1
Describe the error and whether you can still open your wallet on another device.
- 2
Keep any offline recovery backup private. Do not upload or paste it here.
- 3
If you suspect your wallet is compromised, use a trusted device and read our safety guides.
BTOKEN Support will never ask for your recovery phrase, private key or password. Anyone who does is a scammer. Only share public wallet addresses and transaction IDs.
What to include in your case
Tell us your device, wallet app version and the error you see. BTOKEN support cannot recreate a lost recovery phrase.