Safety guides

Short, practical guides from the BTOKEN team to keep your wallet safe and get help faster.

Real support never asks for your secret words

Scammers pose as support agents on social media and chat apps. Learn the signs and how to report them safely.

Keep your recovery phrase offline

Your recovery phrase is the only key to your wallet. Here's how to store it so nobody else can use it.

Find your transaction ID in seconds

A transaction ID lets our team trace a transfer on the blockchain. It's public and safe to share.

Why a transfer can stay pending

Busy networks, low fees and the wrong network are the most common reasons a transfer doesn't arrive.

Sent to the wrong network?

Tokens sent on a different network from the one the receiver uses can often be located. Here's what to check first.

Lost your recovery phrase?

Nobody can recreate a lost recovery phrase — not even BTOKEN. Here's what you can still do to keep your funds safe.