Busy networks, low fees and the wrong network are the most common reasons a transfer doesn't arrive.
The network is busy and your fee was low, so the transfer is waiting to be confirmed.
The funds were sent on a different network from the one the receiver uses — for example USDT on Tron instead of Ethereum.
An exchange is holding a deposit until it reaches enough confirmations.
Nobody, including BTOKEN, can reverse a confirmed transfer. Our team can trace it and tell you what happened and what your options are.
BTOKEN Support will never ask for your recovery phrase, private key or password. Anyone who does is a scammer. Only share public wallet addresses and transaction IDs.
Real support never asks for your secret words
Scammers pose as support agents on social media and chat apps. Learn the signs and how to report them safely.
Keep your recovery phrase offline
Your recovery phrase is the only key to your wallet. Here's how to store it so nobody else can use it.