A transaction ID lets our team trace a transfer on the blockchain. It's public and safe to share.
Open the token you sent, tap the transfer in your history and look for “Transaction ID” or “Hash”. Copy it.
Paste the transaction ID and your public wallet address into your case, and pick the network. That's all an agent needs to trace it.
A public address or transaction ID is safe to share. Your recovery phrase is not.
BTOKEN Support will never ask for your recovery phrase, private key or password. Anyone who does is a scammer. Only share public wallet addresses and transaction IDs.
Real support never asks for your secret words
Scammers pose as support agents on social media and chat apps. Learn the signs and how to report them safely.
Keep your recovery phrase offline
Your recovery phrase is the only key to your wallet. Here's how to store it so nobody else can use it.