Your recovery phrase is the only key to your wallet. Here's how to store it so nobody else can use it.
Anyone with your recovery phrase controls your wallet. BTOKEN can't freeze, reverse or recover funds moved with it.
Write it on paper or metal and keep it somewhere private. Don't photograph it, save it in notes, email it or store it in the cloud.
Never type it into a website, a form or a chat — including this support site. Our case forms block anything that looks like one.
BTOKEN Support will never ask for your recovery phrase, private key or password. Anyone who does is a scammer. Only share public wallet addresses and transaction IDs.
Real support never asks for your secret words
Scammers pose as support agents on social media and chat apps. Learn the signs and how to report them safely.
Find your transaction ID in seconds
A transaction ID lets our team trace a transfer on the blockchain. It's public and safe to share.