General question
Find a safety guide or ask the BTOKEN team a question on your private case line.
Open a caseWhat to check first
- 1
Browse the guides for common wallet and transaction questions.
- 2
Choose the most specific support topic when your question concerns a transaction or security issue.
- 3
If you still need help, open a case and describe your question.
BTOKEN Support will never ask for your recovery phrase, private key or password. Anyone who does is a scammer. Only share public wallet addresses and transaction IDs.
What to include in your case
Tell us what you are trying to do and what happened instead. Add your device and any relevant public transaction details.