Swaps, staking & tokens
Ask about a swap, staking transaction or token that is not showing as expected.
Open a caseWhat to check first
- 1
Check the network and transaction status on its blockchain explorer.
- 2
Record the token name, public contract address and service involved.
- 3
For a pending swap or staking action, note when it started and the status displayed.
BTOKEN Support will never ask for your recovery phrase, private key or password. Anyone who does is a scammer. Only share public wallet addresses and transaction IDs.
What to include in your case
Include the network, transaction ID, token, amount and the swap or staking provider. Never send funds to anyone promising to unlock a transaction.