Missing transaction
Check a pending transfer, missing deposit or wrong-network payment.
Open a caseWhat to check first
- 1
Find the transaction ID in your wallet or exchange history.
- 2
Check the transfer on the blockchain explorer for the network used.
- 3
Compare the receiving address and network with the destination's deposit instructions.
BTOKEN Support will never ask for your recovery phrase, private key or password. Anyone who does is a scammer. Only share public wallet addresses and transaction IDs.
What to include in your case
Include the network, public wallet address, transaction ID, amount and when you sent it. Never include secret keys.