Report a scam
Report suspicious websites, fake support accounts or fraudulent transfers privately.
Open a caseWhat to check first
- 1
Stop communicating with the suspected scammer and do not send more funds.
- 2
Record the website address or account name and any public transaction IDs.
- 3
If secret keys were exposed, protect remaining funds using a new wallet on a trusted device.
BTOKEN Support will never ask for your recovery phrase, private key or password. Anyone who does is a scammer. Only share public wallet addresses and transaction IDs.
What to include in your case
Describe what happened and include public addresses, transaction IDs and the suspicious account or website. Do not include passwords or recovery phrases.