Account & security
Get help with account safety and suspicious activity.
Open a caseWhat to check first
- 1
Use only the official BTOKEN support case line to speak with our team.
- 2
Do not share passwords, verification codes, private keys or recovery phrases.
- 3
Describe suspicious activity and when you first noticed it.
BTOKEN Support will never ask for your recovery phrase, private key or password. Anyone who does is a scammer. Only share public wallet addresses and transaction IDs.
What to include in your case
Include the affected feature, device and any error message. Keep sensitive credentials out of your report.